Shipping policy

At isdaq.com, we aim to provide fast and reliable shipping for all our customers. This Shipping Policy explains how we handle your orders, including shipping methods, costs, and delivery times. Please read carefully to understand how we manage the delivery of your products.

1. Processing Time

We strive to process all orders as quickly as possible. Orders are typically processed and shipped within 1-2 business days of receiving your order. Orders placed on weekends or holidays will be processed the next business day.

Business Days: Monday to Friday, excluding public holidays.
Processing Time: 1-2 business days.

Once your order is processed, you will receive a confirmation email along with tracking information (if available).

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs. Shipping times depend on your location and the selected shipping method.

United Kingdom:

Standard Shipping: 3-5 business days
Express Shipping: 1-2 business days

International Shipping:

EU: 5-7 business days
Rest of the World: 7-14 business days

Please note that delivery times are estimates and may vary depending on your location, carrier, and other factors such as weather or customs processing.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. We offer both standard and express shipping options.

Free Shipping: We offer free standard shipping on orders over £50 within the United Kingdom.
Standard Shipping Fees: Fees vary depending on the delivery address and size/weight of the order.
Express Shipping Fees: Available for an additional fee based on the delivery location.

Shipping fees will be calculated during checkout before you confirm your purchase.

4. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email with tracking information (where available). You can use this tracking number to monitor the status of your delivery through the carrier’s website.

Please allow up to 24 hours for tracking information to update after shipment.

5. International Shipping

We are pleased to offer international shipping to many countries. Please note that international shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Customs Delays: Customs processing can sometimes delay deliveries beyond our control. We recommend checking with your local customs office for more information if there is a delay.

6. Address Accuracy

Please ensure that your shipping address is correct before completing your purchase. We cannot be held responsible for lost or delayed orders caused by inaccurate or incomplete shipping addresses. If you notice an error in your shipping address, please contact us immediately at Support@isdaq.com to update your information before your order is shipped.

7. Missing or Damaged Items

If your order is missing items or arrives damaged, please contact us immediately at Support@isdaq.com. We will work with you to resolve the issue, whether that means sending a replacement or issuing a refund, depending on the circumstances.

Damaged Items: If your item is damaged during shipping, please contact us within 48 hours of receiving your order and include photos of the damaged product and packaging for faster assistance.

8. Order Delays

While we make every effort to ensure timely delivery, there may be occasional delays due to unforeseen circumstances such as:

Weather conditions
High demand or seasonal holidays
Carrier issues or strikes
Customs delays for international shipments

We recommend contacting the shipping carrier directly for updates if your order is delayed.

9. P.O. Box & APO/FPO Addresses

We can ship to P.O. Box, APO, and FPO addresses within the United Kingdom and internationally. Please ensure the shipping address is correct and complete to avoid delays.

10. Shipping Restrictions

Due to carrier limitations, we may not be able to ship to some remote locations or countries. If this is the case, we will contact you to discuss alternative shipping options or issue a full refund.

If you have any questions or concerns about shipping, please contact our customer service team: