Refund policy

At isdaq.com, we want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, we’re here to help.

1. Returns

We offer a 30-day return policy on all items purchased from our store. If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange, subject to the following conditions:

The item must be unused and in the original packaging.
The return must be initiated within 30 days of receiving your order.
The item must be returned to us in the same condition as when you received it.

2. Non-Returnable Items

Some items cannot be returned for a refund, including:

Items that have been installed or used.
Custom-made or personalized products.
Sale or clearance items.

3. How to Return an Item

If you wish to return an item, please follow these steps:

Contact Us: Reach out to our customer service team at Support@isdaq.com to notify us of your intent to return the item. Please include your order number, the item(s) you wish to return, and the reason for your return.
Return Authorization: We will send you a Return Authorization and instructions for returning the item. Please note, you may be responsible for return shipping costs unless the item is faulty or damaged.
Ship the Item Back: Once you’ve received the return authorization, package the item securely in its original packaging and send it to the address provided in the return instructions.
Processing the Return: Once we receive your returned item, we’ll process the return and issue a refund to the original payment method or arrange for an exchange, depending on your preference.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note, the time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.

5. Exchanges

If you would like to exchange an item for a different size or model, please contact our customer service team at Support@isdaq.com. We’ll be happy to assist you in arranging an exchange, subject to product availability.

6. Damaged or Faulty Items

If you receive an item that is damaged or defective, please contact us immediately at Support@isdaq.com with photos of the damage or fault. We will provide you with a free return label and either a full refund or replacement, depending on your preference.

7. Shipping Fees

Shipping fees are non-refundable unless the return is due to a faulty or damaged item. If you are returning an item for reasons other than defects, you may be responsible for return shipping costs.